Privacy statement

Privacy statement

By using this site, you agree to our privacy and cookie policy.

Your data will never be sold and/or provided to third parties. We handle your personal data with care!


Relax, located at Adrienne Solserhof 1, 1087 MT Amsterdam, is responsible for the processing of personal data as reflected in this privacy statement.


Personal data we process

Relax processes your personal data because you use our services and/or because you provide it to us yourself.

Below is an overview of the personal data we process:

  • First name and surname
  • Address details
  • Email address
  • IP address
  • Other personal data that you actively provide e.g. by creating a profile on this website, in correspondence and by telephone
  • Location details
  • Internet browser and device type
  • Bank account number (depending on whether you made any purchases)


Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in their children's online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at and we will delete this information.


For what purpose and on what basis we process personal data

Relax processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and/or advertising leaflet
  • Calling or emailing you if necessary to carry out our services
  • Informing you of changes to our services and products
  • Allowing you to create an account
  • To deliver goods and services to you
  • Relax analyses your behaviour on the website in order to improve the website and tailor the offer of products and services to your preferences.
  • Relax also processes personal data if we are legally obliged to do so, such as data we need for our tax return.


How long we keep personal data

Relax will not retain your personal data for longer than is strictly necessary to fulfil the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data.

We will not keep your data longer than necessary for the purpose for which it was received. If you unsubscribe from our e-mails, your personal data will be removed from the system within one month at the latest.

We keep the data in our accounting and CRM system for at least 7 years, partly to comply with all our legal obligation. We delete this data within 1 year after this obligation expires.

The above period applies provided that there are further legal obligations for us to retain and/or keep the data available for longer.

Sharing personal data with third parties

Relax only provides third parties and only if necessary for the performance of our agreement with you or to comply with a legal obligation.


Cookies, or similar techniques, that we use

Relax uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Relax uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer tailored content and advertisements.

On your first visit to our website, we have already informed you about these cookies and asked your permission to set them.

You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser settings.

For an explanation, see:



With your consent, to make ads available, we use cookies from Facebook (Facebook Custom Audience, Facebook Impressions, Facebook Connect and Facebook Pixel). These cookies ensure that ads relevant to you are displayed. You can find more information about Facebook cookies at here.


We use, with your permission, site tracking from Autorespond. Site tracking sets a cookie that keeps track of which pages you view on our website. This allows us to better tailor our marketing, services and advertising to your interests. Find out more about site tracking here.


Cookies are also set by our statistics package, Google Analytics. We would like to know how our visitors use the website and how many people visit our website each month, so that we can optimise the use of the website. Of course, we don't want you to be tracked unwanted, but we want to serve you as well as possible and for that we need good statistics. With Google Analytics, the information is anonymised as much as possible. Your IP address is expressly not used. We therefore cannot trace you personally. More information on Google Analytics' policy can be found at here.


We would like to make it as easy as possible for you to share the content of our website via Social Media. One way of doing this is by using Social Media (share) buttons.

From the following Social Media Platforms, we have (possibly) placed the buttons. Please read the privacy statements of the respective Social Media platforms to know how they deal with privacy.


You will find links to external websites on our website. Clicking on a link will take you to a website outside this site. These external websites may use cookies. Please refer to the cookie or privacy statement of the website in question.


View, modify or delete data

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for data processing or to object to the processing of your personal data by Relax and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organisation named by you.

You can send a request to access, correct, delete, transfer your personal data or request the revocation of your consent or objection to the processing of your personal data to

To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Relax would also like to inform you that you have the option to lodge a complaint with the national regulator, the Personal Data Authority. You can do so via the following link:


How we secure personal data

Relax takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via