Do you have a question?
Have a question for customer service? Please check the FAQs below before sending us an email. Chances are the question has already been asked. We have included the most frequently asked questions in our FAQ, so that you get a quick answer to your question. If your question is not listed, please use the contact form on the contact page, we always try to respond within 24 hours.
Frequently asked questions:
Order
Besides being automatically mailed by us, you can find all updates regarding your order including track & trace details in your account.
As long as we haven't started making your order, you can still change your order. Once we are printing/stitching, we unfortunately cannot change your order. So be quick, because in most cases you only have 1-2 days after placing your order to make changes.
As long as we have not started making your item(s), we can still cancel your order. Please send an e-mail as soon as possible to contact@relax.nl with CANCELLATION in the description. We will forward your request to the workshop as soon as possible.
Yes, as long as your parcel has not yet been sent, we can change the address. Send an e-mail to contact@relax.nl with the order number and the correct desired address. Once your parcel has been sent, we can no longer change anything.
We send confirmations for every order, this happens automatically. If you have not received an order confirmation, please check your spam box, chances are the confirmation e-mail ended up there.
We offer free shipping above €50. For orders under €50, shipping costs for one pair of leggings are approximately €5.99.
The making process
We currently have partnerships with two different ateliers, both in Europe. This way, we minimise the number of kilometres between the atelier and consumer. Less Co2 emissions, less soot ect.
In most cases, we manage to have your legging(s) ready for shipment within 3-5 working days.
Fit & sizes
The lengths of our high waist leggings are shown in the product specification or on the next page: https://shop.relax.nl/sizechart/
The lengths of our capri leggings are shown in the product specification or on the next page: https://shop.relax.nl/sizechart/
Yes, we have a size chart for all leggings and bras. It can be found on our website on the next page: https://shop.relax.nl/sizechart/
Returns
To take advantage of our sustainable returns policy, you can choose not to return the item but give it away. This will give you a 50% discount on your next purchase. Report your return or your durable return via the return form https://shop.relax.nl/retouren/
You can return your order by first registering a return on our website https://shop.relax.nl/retouren/ All return costs are for the customer's own account. Please refer to the Terms and Conditions on our website for more information.
Yes, we believe in sustainability, which is why we also offer a sustainable returns policy. Instead of returning your item, you can choose to give it away. This will give you a 50% discount on your next purchase. More information can be found at https://shop.relax.nl/retouren/
We do not offer a return service. Return costs are the responsibility of the buyer.
